Return & Refund Policy

At BlackCat, customer satisfaction is important to us. We offer a 7-day Return & Refund Policy. If you are not satisfied with your order, you can request a return by following the policy below.

Return & Refund Eligibility

You can return your order within 7 days of receiving it.

To process your return request, you must:

• Record a complete parcel opening video while opening your package.

• Contact us on WhatsApp: 0329-0011946 within 12 hours of receiving your parcel.

• Share your order details along with the opening video when making your complaint.

Please Note: Claims made without a parcel opening video may not be accepted.

Size Replacement Policy

If We Sent the Wrong Size

If you ordered one size (for example, Medium) but we mistakenly sent a different size (such as Small or Large), we will replace it completely free of cost, including the replacement shipping.

If You Ordered the Correct Size but Want a Different Size

If you ordered a size (for example, Medium) and we delivered the same size correctly, but you would like to exchange it for another size, we are happy to replace it.

However, in this case, you will need to pay the delivery charges again in advance for the replacement shipment.

Refund Policy

Refunds are only available if:

• The product has a defect or issue caused by our side.

• The same product is out of stock and cannot be replaced.

If a replacement is available, we will provide a replacement instead of a refund.

Contact Us

If you have any questions or want to request a return or refund, please contact us on WhatsApp:

WhatsApp: 0329-0011946

Our team will be happy to assist you.